Trouble accessing LiteBlue?

If you do not remember your password and are unable to perform self-service password recovery on
LiteBlue, call the HRSSC (1-877-477-3273, option 5) and request a temporary password for LiteBlue login over the
phone. For all other technical issues, call the ITSD (1-800-877-7435).

“Unknown device or location” error message

If you are logging in from an unrecognized device or location, you will see this error message and be
prompted to verify with your security question. After successfully verifying with your security question, you
will be able to enter your password and perform MFA.

Note: If you are not prompted to verify with your security question, or you do not remember the answer to your
security question, call the ITSD (1-800-877-7435) for technical assistance.

“Problem Signing in? Click Password Recovery to reset your password.” error message in LiteBlue

You have entered your password incorrectly or you have not reset your password as required to set
up MFA for LiteBlue.

  • If you already set up MFA for LiteBlue, click on the Password Recovery link and follow the prompts. You
    may also reference the MFA User Guide for LiteBlue for step-by-step instructions.
  • If you are unable to reset your password via the Password Recovery link, call the HRSSC (1-877-477-
    3273, option 5) and request a temporary password for LiteBlue over the phone.
  • If you already requested a new password, please check your mail for a letter with a temporary
    password.
  • If you are a new employee, please reference the “Action Required: USPS Onboarding Instructions”
    email you received and click on the link to set up MFA for LiteBlue.

Accessing your Self-Service Profile (SSP)

After March 20, 2023, SSP is being relocated to LiteBlue to further protect your personal information.
After March 21, 2023, you can access your Self-Service Profile via the following options:

  • “Self-Service Profile” link on the LiteBlue sign in page.
  • “Self-Service Profile” link under Employee Apps on the LiteBlue home page.
  • “Self-Service Profile” link under Resource Index on the LiteBlue home page.
  • “Self-Service Profile” tab on the apps page in LiteBlue.
    For detailed instructions please utilize the User Guide and refer to the “How to access your Self-Service
    Profile”.

After March 21, 2023, SSP is being relocated to LiteBlue to further protect your personal information.
The new SSP portal has been redesigned and simplified to include all your information in one place.

After March 21, 2023, MFA is required for access to SSP to further protect your personal information
from unauthorized access and misuse.

Trouble accessing PostalEase?

Try accessing PostalEase by opening an InPrivate or Incognito browser.

  • If you are on a computer, open a new Microsoft Edge or Google Chrome window. Click on the three dots
    on the top right-hand corner. Select New InPrivate window or New Incognito window. Then log in to
    LiteBlue, click on the Apps or MyHR tab (or link) to access the PostalEase link.
  • If you are on an iPhone (https://support.apple.com/en-us/HT203036), turn on Private Browsing and then
    log in to LiteBlue. Next click on the Apps or MyHR tab (or link) to access the PostalEase link.

General Questions About LiteBlue Login

To log in to LiteBlue:

  1. Go to the LiteBlue login page.
  2. Enter your Employee ID and password.
  3. Click “Log On” to get into your account.

If you forget your password:

  • Go to the LiteBlue login page.
  • Click on “Forgot Your Password?”
  • Follow the instructions to reset your password.

Yes, LiteBlue uses secure encryption methods to protect your personal information and ensure that your data remains confidential.

MFA is a tool to assist the Postal Service in preventing cyberattacks and protecting you and your
personal information. It provides an additional level of security to help protect your ID, passwords, and other
personal data from unauthorized access and misuse.

Follow the step-by-step instructions in the User Guide and/or Videos posted on the MFA Blue and
LiteBlue pages to establish your MFA preferences.

No, you can use any phone for MFA

Establishing your MFA security methods

After January 15, you will be unable to access LiteBlue until you establish your MFA preferences. Please refer to the User Guide and/or Videos posted on the MFA Blue and LiteBlue pages for further
instructions

Follow the step-by-step instructions in the User Guide posted on the MFA Blue and LiteBlue pages to
establish your MFA preferences.

To utilize these MFA preferences, you must download the application from your smartphone’s App
Store. Please refer to the User Guide and/or Videos posted on the MFA Blue and LiteBlue pages for
instructions on how to download these options. Alternatively, you can select the “Phone” MFA option, which
does not require a smartphone.

If you do not have a smartphone, you can select the “Phone (Voice)” MFA option and utilize any
phone to include a landline. This MFA method allows you to proceed without the use of a smartphone by
receiving your verification code via a voice message in the form of a phone call. Additionally, if your phone
receives text messages, you may select the “Phone (SMS)” MFA option as well.

If you are utilizing a postal smartphone, OKTA Verify and/or Google Authenticator can be found on
the USPS AppStore on those devices. You may utilize the search feature to locate both applications.

When establishing OKTA Verify or Google Authenticator you must select “OK” when your phone
notifies you that “OKTA Verify” or “Google Authenticator” would like to access the camera. Enabling this
feature within the application will automatically enable you to point the camera on your phone at the QR code
and scan it.

No, you can use either an iPhone (iOS) or Android model smartphone. Please note: The screenshots in
the User Guide and Videos are from an iOS device. If you are utilizing an Android smartphone, your screen
may appear slightly different. However, the steps for authentication remain the same.

To change your previously established MFA settings, select the “Self-Service Profile” link on the
LiteBlue sign in page or under HR Apps in LiteBlue. For detailed instructions please utilize the User Guide and
refer to the “How to access your Self-Service Profile”.